Shipping policy
Delivery - General
- Shipping cost will be subject to the parcel weight, size and receiver’s address.
- Tracking information will be provided after an order has been shipped.
- Estimation of delivery time or arrival date provided by the post office or couriers are for reference only. Actual delivery time may be subject to many factors and may differ from the estimation.
- Please make sure to enter Recipient Details including Name, Address and Phone Number correctly.
- Additional delivery fee may incur if the customer did not provide correct delivery address and contact details.
- In the event where after 30 days of the notice to arrange delivery or collection, we are still unable to arrange delivery or collection due to incorrect information provided by customer/ failure to pay outstanding payment or postage/ customer not responding to confirm delivery or collection arrangement, the customer shall be deemed to have voluntarily forfeited the order. No refunds will be provided.
- For orders of case(s), unless specified by the customer, we will ship the case(s) as it is without an outer carton box. If the customer would like us to use extra packing, please specify explicitly in the order remark in advance but please note that it may incur additional costs due to increased size/ weight of the parcel and extra packing materials.
- If orders are returned to us due to any reason after dispatch, any shipping fees paid to the carrier will not be refunded.
- Customers can request to add insurance service to shipments if needed. Separate price quotes can be provided where applicable.
- We shall not be liable or responsible for any loss or damage caused by shipping.
Delivery - Hong Kong & Macau
- Orders can be delivered by SF Express - Pay on Delivery service.
- Shipping fees are charged by SF Express separately and are paid upon receipt of the parcel.
- For delivering to SF Express network locations, please enter the correct Address and Code.
- For more details about the network location codes and shipping cost calculation, please refer to the official website of SF Express Hong Kong.
- Parcels shipped to overseas (including Macau) via SF Express may be inspected by staff with external box opened for export check.
- Pokemon Card Sleeves Products
- Hong Kong Local Mail (Non-Tracking) option available.
- Customer assumes all risks for non-tracking delivery methods.
Delivery - International
- Postage fees apply for overseas orders. Postage fees will be charged separately from the order total.
- For overseas orders, customers are advised to contact us before ordering for enquiry regarding the shipping arrangements should they have any questions.
- By placing an order, you agree to our international shipping policy.
- Orders will be weighed once they are ready to ship based on the total weight of the parcel including packaging.
- After weighing, we will update you about the parcel weight, available shipping options and postage fee quote.
- Orders will be dispatched after confirmation of the shipping arrangement and completion of postage payment.
- Our default carrier is Hong Kong Post Office. For details about the estimated postage fees and delivery time, please refer to their website https://www.hongkongpost.hk/en/postage_calculator/.
- Customers may also request to ship with FedEx or UPS courier service. The postage will be quoted manually based on the order. Customers are reminded that FedEx or UPS may charge a higher fee compared to the Speedpost service of Hong Kong Post Office. If customers would like to use this service, please specify in the order remark or contact us for enquiry. If customers decide not to use FedEx or UPS after obtaining the postage quotes, the order will be posted with our default carrier (Hong Kong Post Office). For details about the estimated postage fees, please refer to their website https://www.fedex.com/en-hk/shipping/rates.html/ and https://www.ups.com/hk/en/Home.page?loc=en_HK.
- During international delivery, parcels may be inspected by customs/ government officials. We shall not be liable or responsible for any loss or damage caused in the process, nor any fees/ customs/ tariff.
